1-877-72-HR-KIT

FAQ

Questions About Guardian

 

Who Is Guardian?

Guardian Survival Gear, Inc. is a wholesale drop shipper of the highest quality preparedness and survival gear in the industry. Collectively, Guardian is a team of individuals who know the importance of being prepared for any disaster. We believe in our products and all Guardian Survival Gear employees are prepared themselves with survival kits in their homes and cars. We cannot prevent disasters but we are dedicated to helping our customers make it through the tough times which will come. We look forward to working with your company to provide lifesaving tools to your customers.

For more information about Guardian Survival Gear, visit our "About Us" page. Also, check out “The Guardian Story” at the top of the page.

 


Where are you located?

Our corporate offices and warehouse are located in Boise, Idaho.  


How long have you been in business?

Guardian Survival Gear has been in business since 2005.


Do you manufacture your own products?

The majority of products we sell have been carefully designed and manufactured by us, with the end customer in mind. For products that we don't produce, we partner with manufacturers that have the same vision and commitment to quality. We are constantly in varying stages of developing new products as well. If you have a special request for a product you don't see, let us know.


Do you have a guarantee/warranty?

Guardian Survival Gear, Inc. has a 100% Satisfaction Guarantee. If there is an issue with your Guardian Survival Gear, contact us within 30 days of product receipt, and we will give you details on the return/exchange.


Where can I view your terms and conditions?

Our terms and conditions can be viewed here.


 

How can I contact Guardian?

You can call us at (877) 724-7548 or email us at info@guardiansurvivalgear.com. We're also available through the chat function on our site during business hours. 


 

Becoming a Reseller

How do I become a reseller?

To become a reseller, complete and submit our online application along with the required documentation. After your application is submitted, the Guardian team will contact you for any other information, and to let you know whether you application has been approved or denied.


Why does Guardian require a reseller's permit?

Many of our competitors sell directly to the public, in addition to selling to their distributors. We don’t compete with our distributors in this way, so we leave the selling up to you. We manufacturer the kits and take care of the shipping and the warehousing, and our distributors get the sales. This makes it easier for us to provide higher quality kits and better service to our distributors. It helps our distributors grow their business which enables us to grow as well. We do not want to compete with you or take business away from you. 


How long does it take for my reseller application to be approved?

Once your application has been submitted and the proper documentation has been provided, you will normally hear back from Guardian in 1-2 business days.


As a reseller, what do I have access to?

Once your application is approved, you will have immediate access to Guardian's products and reseller resources. These include:

  • High quality, web ready photos of all our products for your marketing program. When we add new products we always schedule a photo shoot, and we will email you the new product pictures and product information.
  • Product details, prices and descriptions.
  • Reseller tutorials

 

What is the best way to get started building my online store and start selling Guardian products?

If you have not done so already, take a look at Guardian's reseller tutorials. These tutorials are designed with your success in mind. They will take you through the steps of setting up your online store. Members of Guardian's 2.0 program have access to even more tutorials, designed to help you increase your business through traffic building strategies, steps to increasing conversions, leveraging social media, and best practices for increasing sales offline.


How can I pay for my orders?

Orders from Guardian Survival Gear can be paid for using a valid debit/credit card in our secure payment gateway, or by submitting a check or money order. 


What kind of help or assistance do you offer your resellers?

Guardian maintains a series of regularly updated tutorials, which are designed to help you through the process of setting up your online survival store, and selling Guardian products. For assistance with orders, Guardian offers order control, and prompt tracking notices. For resellers looking for an additional edge, Guardian offers an exclusive set of services and resources designed to increase traffic, conversion and customer retention in their Guardian 2.0 Membership.


What kind of materials do you offer to help market your products?

If you are looking for materials to help you market your products (such as catalogs, brochures, and flyers), you should consider Guardian's 2.0 Reseller Program. As a Guardian 2.0 member, you are given unlimited access to printable materials—customized with YOUR store's logo and contact info. For more details, visit our Guardian 2.0 reseller page.


What is included the Guardian 2.0 Membership?

For resellers who really want to get an edge, we offer a Guardian 2.0 premium membership, which allows access to several additional services and resources. For a monthly fee of $19.99, Guardian 2.0 Resellers receive:

  • Email notifications every time a customer's products are nearing expiration
  • Branded packing slips with every order
  • Catalogs and other printable materials--branded for your store!
  • A listing and a rotating link in Guardian's homepage "Where to Buy Guardian Products" section
  • Full access to Guardian's 37 "how-to" tutorials, designed to help you build your successful survival store from scratch! Covers specific strategies for gaining traffic, increasing conversion, conducting successful trade show events, easy ways to leverage new social media tools, and MORE!

For complete details, visit our Guardian 2.0 Membership page.


Order Placement & Fulfillment

 

How do I place an order?

Placing an order can be done quickly and easily on our website, by adding the products you would like to order "to your cart" and then "checking out." During the checkout sequence, you will have the chance to input your billing info, your customer's shipping info, and any other specifics. After you have successfully submitted your order, you will immediately receive a confirmation number, and an email receipt. If you have additional questions about placing an order, please visit our step by step tutorial.  


How soon does Guardian ship out orders?

We are dedicated to shipping all orders we receive as fast as possible. We usually ship all orders within 48 hours but we usually claim 2-5 business days just to be safe.


Does Guardian charge for drop shipping?

We have no annual or monthly charges for drop shipping. We do however charge handling fees for small orders. There is a $3 small order handling fee for orders under $20. There is NO handling fee for orders above $20. We only have these handling fees since it can be very time consuming, costly for packaging, and inconvenient to ship single small items. Please note that you are responsible for paying all UPS or Freight shipping charges. We DO NOT offer free UPS shipping or free Freight shipping.


Does Guardian provide "blind" drop-shipping?

Yes. Our shipping labels have our return address, but for your shipments we will not have our company name located on the label. It will simply say “Fulfillment Warehouse.” With our free drop shipping program the packing slip in your order will simply have your customer’s information. On the other hand, with our Guardian 2.0 Membership, you have access to customized packing slips that utilize your company logo. These packing slips will be automatically included in all orders, with the exception of Wise Foods orders.


Which shipping providers does Guardian use?

At this time, Guardian ships all orders less than 250 pounds via UPS or USPS. Orders over 250 pounds are considered freight, and will ship via the best method available. For these orders, the Guardian team will follow up with you directly after your purchase to verify individual details.


What is your policy on returns and refunds?

Please see our full refund and return policy here.