FAQ

WSK is a division of Guardian Survival Gear and a wholesale drop shipper of the highest quality preparedness and survival gear in the industry. Collectively, WSK is a team of individuals who know the importance of being prepared for any disaster. We believe in our products and all WSK employees are prepared themselves with survival kits in their homes and cars. We cannot prevent disasters, but we are dedicated to helping our customers make it through the tough times which will come. We look forward to working with your company to provide lifesaving tools to your customers.

 

For more information about WSK, visit our About WSK page

 


 

Where are you located?

 

Our corporate offices and warehouse are located in Boise, Idaho.

 


 

How long have you been in business?

 

Guardian Survival Gear has been in business since 2005.

 


 

Do you manufacture your own products?

 

The majority of the products we sell have been carefully designed and manufactured by us, with the end customer in mind. For products that we don't produce, we partner with manufacturers that have the same vision and commitment to quality. We are constantly in varying stages of developing new products as well. If you have a special request for a product you don't see, let us know.

 


 

Do you have a guarantee/warranty?

 

WSK and Guardian Survival Gear have a 100% Satisfaction Guarantee. If there is an issue with your order, contact us within 30 days of product receipt, and we will give you details on the return/exchange.

 


 

Where can I view your terms and conditions?

 

Our terms and conditions can be viewed here.

 


 

How can I contact Guardian?

 

You can call us at (877) 724-7548 or email us at info@guardiansurvivalgear.com. We're also available through the chat function on our site during business hours.

 


 

How do I become a reseller?

 

To become a reseller, complete and submit our online application along with the required documentation. After your application is submitted, the WSK team will contact you for any other information, and to let you know whether your application has been approved or denied.

 


 

Why does WSK require a reseller's permit?

 

This allows us to sell our products to you without charging sales tax. Collecting sales tax is the responsibility of the reseller.

 


 

How long does it take for my reseller application to be approved?

 

Once your application has been submitted and the proper documentation has been provided, you will normally hear back from WSK in 1-2 business days.

 


 

As a reseller, what do I have access to?

 

Once your application is approved, you will have immediate access to WSK's products and reseller resources. These include: 

  • High quality, web-ready photos of all our products for your marketing program. When we add new products we always schedule a photo shoot, and we will email you the new product pictures and product information.

  • Product details, prices and descriptions.

  • Reseller tutorials

 


 

What is the best way to get started building my online store and start selling WSK's products? 

 

If you have not done so already, take a look at WSK's reseller tutorials. These tutorials are designed

with your success in mind. They will take you through the steps of setting up your online store. 

 


 

How can I pay for my orders? 

 

Orders from WSK can be paid for using a valid debit/credit card in our secure payment gateway, or by submitting a check or money order.

 


 

What kind of help or assistance do you offer your resellers?

 

WSK maintains a series of regularly updated tutorials, which are designed to help you through the process of setting up your online survival store and selling WSK products. For assistance with orders, WSK offers order control, and prompt tracking notices.

 


 

How do I place an order?

 

Placing an order can be done quickly and easily on our website, by adding the products you would like to order "to your cart" and then "checking out." During the checkout sequence, you will have the chance to input your billing info, your customer's shipping info, and any other specifics. After you have successfully submitted your order, you will immediately receive a confirmation number and an email receipt. If you have additional questions about placing an order, please visit our step by step tutorial.

 


 

How soon does WSK ship out orders?

 

We are dedicated to shipping all orders we receive as fast as possible. We usually ship all orders within 48 hours but our standard lead time is 2-5 days.

 


 

Does WSK charge for drop shipping?

 

There is a $3 small order handling fee for orders under $20. There is NO handling fee for orders above $20. We only have these handling fees since it can be very time consuming, costly for packaging, and inconvenient to ship single small items. Please note that you are responsible for paying all UPS or Freight shipping charges. We DO NOT offer free UPS shipping or free Freight shipping. For new resellers with a total business volume of less than $10,000, we may charge a $19.99 service fee. 

 


 

Does WSK provide "blind" drop-shipping? 

 

Yes. Our shipping labels have our return address, but for your shipments, we will not have our company name located on the label. It will simply say “Fulfillment Warehouse.” With our drop shipping program, the packing slip in your order will simply have your customer’s information. You also have access to customize packing slips that utilize your company logo. These packing slips will be automatically included in all orders.

 


 

Which shipping providers does WSK use? 

 

At this time, WSK ships all orders less than 250 pounds via UPS, FedEx, or USPS. Orders over 250 pounds are considered freight and will ship via the best method available. For these orders, the WSK team will follow up with you directly after your purchase to verify individual details.

 


 

What is your policy on returns and refunds?

 

Please see our full refund and return policy here.