Frequently Asked Questions

How long does it take you to ship out an order?
We are dedicated to shipping all orders we receive as fast as possible. We usually ship all orders within 48 hours but we usually claim 2-5 business days just to be safe.

Do you charge for drop shipping?
We have no annual or monthly charges for drop shipping. We do however charge handling fees for small orders. There is a $3 small order handling fee for orders under $10 and a $2 handling fee for orders between $10-$20. There is NO handling fee for orders above $20.
We only have these handling fees since it can be very time consuming, costly for packaging, and inconvenient to ship single small items.

Do you provide web ready photos to be placed on our website?
Yes. We know how important it is to have easy access to quality photos of all our products for your marketing program. When we add new products we always schedule a photo shoot, and we will email you the new product pictures and product information.

What happens if an item is damaged or non functional?
If your customer complains that an item is not working properly (i.e. a radio or flashlight), we will ship out the new item directly to the customer. They will just need to fill out a form letting us know exactly what the problem is. You will need to email or fax this form to us at 760-728-1808. All claims must be turned in within 30 days of the order.
If an item has been damaged through shipping, they will need to contact UPS and let them know of the problem. Shipping insurance is available through the order screen. The first $100 of value for insurance is free.

What happens if an item is missing from an order?
If an item is missing from the order they will need to let us know within 30 days of the order. We will ship out the missing item direct to your customer for no additional charge. This obviously costs us money to do so we are very careful to not make these types of mistakes and it has been an extremely rare occurrence.

Does your company provide “blind shipping?”
Yes. Our shipping labels obviously have our return address, but for your shipments we will not have our company name located on the label. It will simply say “Fulfillment Warehouse.”

We will also include your company receipt in with the order so customers will return to you for future purchases. We do not sell to the public directly, but it would ensure you of receiving their future business. You can email the receipt with the order, or upload it on our website as you checkout (you will see a section telling you to upload your receipt. Just browse for the file on your computer just like adding an attachment in an email). This feature is only available to distributors.

Why do you require a Seller’s Permit or Business License (EIN #) to distribute your products??

Our competitors will sell direct to the public in addition to selling to their distributors. We don’t want to compete with our distributors in this way, so we leave the selling up to you. We manufacturer the kits and take care of the shipping and the warehousing, and our distributors get the sales. This makes it easier for us to provide higher quality kits and better service to our distributors. It helps our distributors grow their business which enables us to grow as well. To say it plainly, we do not want to compete with you or take business away from you. If you find a company claiming to be a wholesale distributor while at the same time offering products to the retail public, move on. This will only damage your business and lower your chance of success.